Shipping & FAQs
LIMITED LIFETIME GUARANTEE
The Limited Lifetime Guarantee covers the workmanship of any OSC Cross product. This includes, but is not limited to zippers, clasps, stitching and buttons. Please note that the Limited Lifetime Guarantee does not apply to any defects caused as a result of misuse, accidental circumstances or long-term wear.
SHIPPING
Canada: UPS – 2 to 5 business days (Free) *
Additional shipping charges may apply to remote areas. You will be contacted and advised if this is the case. All domestic orders are shipped by UPS. Upon placement of your order, please allow up to 10 business days for delivery. Domestic shipping within Canada is free of charge. Please ensure that someone will be available to sign for your package, otherwise your order may be returned to us. EXCHANGE ONLY.
United States: USPS – usually 4 to 10 business days (CAD $55). Due to changing export policies there may be some delays with shipments which are out of our control. Please be aware of this as we cannot guarantee a timely shipment. ** All U.S. sales are final.
** Brokerage and Duty charges (if any) will be the responsibility of the Customer/Receiver.
** Additional shipping charges may apply to remote areas. (You will be contacted and advised if this is the case.)
International: For orders outside Canada and US, please email us at inquiries@osccross.com with details about the product(s) that you want to purchase. Please include your mailing address and contact information (phone number + email) and one of our customer service representatives will get back to you with your shipping options, final estimated cost and instructions on how to complete your order within 1-2 days. ** All international sales are final.
** Brokerage and Duty charges (if any) will be the responsibility of the Customer/Receiver.
** Additional shipping charges may apply to remote areas. (You will be contacted and advised if this is the case.)
Please note that tracking is expressly the customer’s responsibility after an order is shipped from OSC Cross. You will be sent an email with the tracking number of your order. In the unlikely case of an item running out of stock before your order is processed, you will be contacted by email.
FAQs
How can I exchange my purchase?
To make an exchange with OSC Cross, you must create a Return Authorization (RA) Number. To process your return and receive an RA number please email us at inquiries@osccross.com with the subject line “OSCCross.com – Exchange”. Please include the following information: Name, contact phone number, online order number and what you would like to exchange for. (Applies to Canadian orders only).
Do I pay for shipping for exchanges?
Yes, you will be responsible for getting the item back to us. We will not accept any collect shipments. The cost of shipment of your exchanged item back to you will be paid for by OSC Cross for Canadian orders.
When I request an exchange. will my product be held for me?
When your exchange is finalized, we place your item on hold. Although we do attempt to hold items, we cannot guarantee that our warehouse will be able to successfully hold your item for extended periods. We suggest that you ship your item back as soon as possible.
How long will it take for my exchange to be processed?
Once we have received your return at our warehouse, your return will be processed within 3 business days.
What does my Limited Lifetime Guarantee cover?
The Limited Lifetime Guarantee covers the workmanship of any OSC Cross product. This includes, but is not limited to, zippers, clasps, stitching, and buttons. Please note that the Limited Lifetime Guarantee does not apply to any defects caused as a result of misuse, accidental circumstances or long-term wear.
In the case of a Limited Lifetime Guarantee repair, please bring your garment to your authorized OSC Cross dealer for processing, or if you have made an online purchase, please email inquiries@osccross.com with the subject line “OSCCross.com – Warranty Request”. A representative will respond within 2 business days.
Please include the following information: Name, contact name, contact phone number, shipping address, photos of the damage, colour and size of garment, style name, and date and location of original purchase.
Can OSC Cross help me repair my coat?
In the case of repairs related to normal wear-and-tear or other mishaps (after all, life happens) outside our Limited Lifetime Guarantee, we’d be happy to perform any possible repairs at a reasonable fee. Please email us at inquiries@osccross.com with details and a representative will respond within 2 business days.
Please include the following information: Name, contact name, contact phone number, shipping address, photos of the damage, colour and size of garment, style name, and date and location of original purchase.